Obfuscate: To stupify or bewilder. To darken or confuse.
I am writing this article to bring to light my experience with the misleading business practices of Verizon FIOS. I am hoping to save others the problems I have had.
Two years ago, in May of 2012, I accepted a FIOS offer for TV, internet and telephone. The cost was $84.99 per month, with a two year contract. Adding in taxes and other charges the monthly total came out to $94.00 and change. The service that I received was fine.
This past May, knowing I was at the end of my two-year contract, I called Verizon FIOS to see what kind of a deal I could make to continue the service. I spoke to a Verizon representative (I’ll call him Representative #1) who told me that I could have the same services, with a two year contract, for $95.00 a month (not including taxes and other charges). I asked Representative #1 if I could have a lower rate if I dropped some channels from my cable package. He told me that he could put me on a lower channel tier but that I would lose some sports channels. I was fine with that but emphasized that I did not want to lose CNN or TCM (Turner Classic Movies). Representative #1 assured me that I would not lose CNN or TCM. I agreed to the two year contract. The next time I turned on my TV I discovered that I no longer had TCM. Read the rest of this entry